Telephone : 0121 449 1011
Address: Morcom House, Ledsam Street, Ladywood, Birmingham, B16 8DN
IAG Service
Our Information, Advice & Guidance Service
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- Accessible and visible
- Professional and Knowledgable
- Impartial
- Responsive to peoples’ needs
- Friendly and welcoming
Who is the service for?
- Current Clients – people with a learning disability, difficulty or autism who are currently receiving one of Birmingham Rathbone’s services
- Enquirers and Prospective Clients – who might be considering making a referral or referring themselves to Birmingham Rathbone to access one of our services
- Other Enquirers – members of the public, employers, other organisations etc. who want information about Birmingham Rathbone as a charity and service provider, and about the services we offer.
What can you expect from us?
Accurate and impartial information, advice and guidance about the services we offer and the processes we use for assessment for people to access them. If on assessment it seems another service would be appropriate we will, where possible, suggest alternatives and provide information on them to help you make a decision.
A Service which meets national standards – we are accredited to the national Matrix standards for giving Information, Advice & Guidance, and we ensure that all of our staff are trained to an appropriate level to deliver high quality IAG.
Equality of Treatment – We aim to work with all our clients on an individual person-centred basis, regardless of disability, ability and potential, sex, age, race, ethnicity, social background, religion or belief, sexual orientation, if in a marriage or civil partnership, pregnancy or maternity and gender re-assignment. We will provide information, advice and guidance to you in a way and in a format that you prefer, and will make sure that we meet the national standards for accessible information.
Confidentiality – To provide you with the best service we keep a record of your details, support/service provided and your contact with us. This information is handled carefully under the Data Protection Act so only those who need to see it have access and it is only kept for as long as it is needed, being deleted/destroyed in a secure and confidential way. You have the right to ask at any time to see the information we hold about you. We require all staff to complete a satisfactory enhanced DBS check (Disclosure & Barring Service) before starting work.
Training & Development – Birmingham Rathbone is committed to achieving and maintaining the highest standards of service provision. To do so, we invest extensively in the training and development of all of our staff.
We are proud to continue to be recognized as an Investor in People, which gives us a framework to support and encourage staff to improve their performance, through training, coaching, mentoring and development.
Examples of areas of Information, Advice and Guidance we can provide (not an exhaustive list)
- Claiming welfare benefits
- Accessing health services
- Accessing education, training, volunteering or paid work
- Dealing with Adult Social Services
- Travel Training
- Mental and Physical well-being and sexual health
- Debt, Money Advice and personal budgeting
- Independent living skills – cooking, cleaning, shopping
- Food hygiene and safety
- Using services – gas, electricity, water etc. and paying bills
- Maintaining a tenancy or a home
- Personal care and personal hygiene
- Medication
- Accessing cultural, religious, community and social activities
- Health and Safety in the home and at work
- Keeping safe in the community
- Recognizing abuse and safeguarding
- Communication skills
- Using the internet safely and cyber bullying
- Equality, Diversity & Inclusion
- Making a complaint
- First Aid
Get in touch by sending a message from this website through Contact Us or call us during normal office hours on 0121 449 1011.
